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| p.1 #12 · 7D AF issues...in case you haven't heard |
Update: I spoke with a Canon rep this morning...gotta tell ya, the concept of job mastery is rapidly declining in north america.
I called to verify the "hard reset" idea. It seemd a bit hokey to me that you would have to take out batteries, sacrifice goats and chant a spell to do all this.
He told me that removing the batteries is not necessary to reset the camera. Simply clear setting in the custom functions menu and other camera settings you may have changed. That he says, is a reset.
He then sent me the following email for assiting them in diagnosing focusing issues:
Dear valued customer,
Please find below the information that was requested.
To address the focusing issue we suggest performing the following focusing test and responding with the results.
If you use filters with your lenses please remove them for this test.
Place three objects of the same size on a table at different distances from the camera. From left to right, place the left most object closest to the camera and the right most object furthest from the camera. From front to back, space the objects out by about 2 to 3 inches.
Set the quality setting to Large JPEG.
Set the Picture Style to Standard.
Set the shooting mode to aperture priority <Av> and set the aperture to the maximum value (smallest f/stop).
Set the ISO speed to 100.
Set the AF mode to One Shot.
Select only the center autofocus point.
Compose or frame the image in the viewfinder so that the three objects occupy and fill as much of the frame as possible.
Use the centre autofocus point to achieve focus on the center object. Then without re-framing, capture the image.
Please reply to this message with the image(s) captured during this test attached. Ensure they are sent as is without editing using the attachment option within your e-mail program. After receiving and evaluating the results we will advise accordingly.
If you require additional assistance, please contact Canon Canada's customer support at:
Online Support ( Click here ) or 1 800 OK CANON (1 800 652-2666) 9 AM to 8 PM EST Monday through Friday
The image after the "fix"
It's cropped and adjusted for contrast etc. No sharpening.