Help: System or PS Error Msg.

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Mark Sisco
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p.1 #1 · Help: System or PS Error Msg.

Moving this from the Post Processing forum because I'm beginning to think this is hardware or XP related ... I've also started getting intermittent Microsoft errors when Mozilla wants to open another window ("firefox.exe has encountered a problem and needs to close. We are sorry for the inconvenience." then asks me if I want to report to MS or not).

Recently I started getting this error when running Scripts. Here's what happens:

- Open PS. The first time I run a particular script, it runs except the dialog box pops up BEHIND my other pallettes (Layers, History, etc.), not on top.
- The second time I run it, I get the error message you see here. FYI - in this case Simple Viewer is the name of the script I am running. This problem is not unique to Simple Viewer, though.

PS does not freeze, but I cannot run anymore scripts until I close PS and start again. When PS comes back up, the sequence above happens again if I try to run a script.

Last week when this happened, I shut my system down and rebooted. Upon reboot and executing PS, everything started working OK. This time rebooting does not help.

Anyone seen this before or know what the problem is?

Thanks.

Edited on Jul 15, 2008 at 10:53 AM

Jul 14, 2008 at 08:45 PM

Mark Sisco
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p.1 #2 · Help: System or PS Error Msg.

Bump - surely some of you techies out there have educated guesses on this!

Jul 15, 2008 at 05:22 PM

Aidan Dunbar
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p.1 #3 · Help: System or PS Error Msg.

Tried clearing everything (like preferences, cache etc.) inside PS? Maybe try reinstalling PS if no-one else has any suggestions.

Jul 15, 2008 at 06:11 PM

Beowulfenator
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p.1 #4 · Help: System or PS Error Msg.

I believe error 1400 means "Invalid window handle". My guess is there's something wrong with your system software (i.e. windows). How about you reinstall windows from scratch?

P.S.: An antivirus check might help. A virus could be interfering with new window opening.

Edited on Jul 15, 2008 at 07:42 PM

Jul 15, 2008 at 07:41 PM

Mark Sisco
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p.1 #5 · Help: System or PS Error Msg.

Thanks folks.

A few things I've learned the last couple of days.

System is clean re. viruses, temp files, etc. No extraneous processes that should not be running.

I'm certain this is not a script issue. It happens with multiple scripts, and it happens erratically. Yesterday I worked for hours without an error at all.

Talked to Adobe and they helped reset preferences. They think it must be hardware or XP since it does not happen everytime in PS.

Reinstalling XP frightens me.

I had to do this once after a hard drive crash, and it required Dell's help configuring drivers, getting updates, etc. I no longer have a service contract with them, so I would be on my own.

Jul 16, 2008 at 12:15 PM

polarbare
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p.1 #6 · Help: System or PS Error Msg.

you can probably just to a repair install with XP, assuming you have an original disk and not a "recovery" disk. That way the system files will all get replaced but you wont have to reinstall/reconfigure everything.. going by the success rate from my old company, i'd say it works about 80%+ of the the time.

Jul 16, 2008 at 12:53 PM

geaves
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p.1 #7 · Help: System or PS Error Msg.

Have you looked in the Event Viewer to see what might be logged?

Go to Start, Run and then type in eventvwr .

There will be headings for Application, Security, System, etc.

Pay particular attention to the Applicaion and System logs.

Sometime there will be links to fix issues that pop up.

Good Luck,

Gary Eaves

Jul 16, 2008 at 01:20 PM

mdude85
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p.1 #8 · Help: System or PS Error Msg.

have you tried doing a System Restore to a different date?

Jul 16, 2008 at 04:43 PM

Mark Sisco
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p.1 #9 · Help: System or PS Error Msg.

polarbare wrote:
you can probably just to a repair install with XP, assuming you have an original disk and not a "recovery" disk. That way the system files will all get replaced but you wont have to reinstall/reconfigure everything.. going by the success rate from my old company, i'd say it works about 80%+ of the the time.

Thanks for the feedback. Will the CD give me an option to specifically to a repair install vs. full install?

Jul 16, 2008 at 06:33 PM

Mark Sisco
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p.1 #10 · Help: System or PS Error Msg.

geaves wrote:
Have you looked in the Event Viewer to see what might be logged?

Go to Start, Run and then type in eventvwr .

There will be headings for Application, Security, System, etc.

Pay particular attention to the Applicaion and System logs.

Sometime there will be links to fix issues that pop up.

Good Luck,

Gary Eaves

Thanks Gary, never knew about this. Don't see anything specific to my issue in the event viewer, though.

Jul 16, 2008 at 06:34 PM

Mark Sisco
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p.1 #11 · Help: System or PS Error Msg.

mdude85 wrote:
have you tried doing a System Restore to a different date?

No I haven't tried this. For one reason, I'm not quite sure how far back to go. I remember encountering this a few weeks ago for the first time, but thought it was a fluke and moved on.

Jul 16, 2008 at 06:39 PM

mdude85
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p.1 #12 · Help: System or PS Error Msg.

Mark Sisco wrote:
mdude85 wrote:
have you tried doing a System Restore to a different date?

No I haven't tried this. For one reason, I'm not quite sure how far back to go. I remember encountering this a few weeks ago for the first time, but thought it was a fluke and moved on.

just go back as far as you can...

Jul 16, 2008 at 07:29 PM

Mark Sisco
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p.1 #13 · Help: System or PS Error Msg.

I'm afraid I may jinx myself, but it appears that resetting PS Preferences has fixed the problem (knock on wood!!).

Jul 16, 2008 at 10:46 PM


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